Contact Us - New Balance Shoes at Shop New Balance

Customer Service:
1-866-41-SHOES (1-866-417-4637)

Email:

Mailing Address:
TriCity / New Balance Atlanta
Customer Service
5135 Peachtree Parkway, NW #905
Norcross, GA 30092

Returns & Exchanges:
Returns and Exchanges for all orders purchased from TriCityNewBalance prior to our merger with ShopNewBalance will be handled by and processed through TriCityNewBalance. The TriCityNewBalance Customer Service Dept. will remain open indefinitely to help service issues on orders purchased from TriCityNewBalance and to help smooth the transition to ShopNewBalance. We encourage our customers to contact us with any questions or concerns..

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